If you are not happy with Kompas London or any of its operatives, you must make a written complaint and email it to [email protected] or post it to:
Kompas London Limited
16 Electric Parade Seven Kings Road
Ilford, IG3 8BY
Otherwise, your complaint will not be considered. All written complaints will be logged. You will receive a written acknowledgement within three working days. The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.